UNBLND
> social network driven by interests
> meet people in group immediately
> have real experiences together
> meet people in group immediately
> have real experiences together
UNBLND is looking for a
Support Manager
- Department: Customer Support
- AAARRR Pirate: activation & retention 🦜
- Let's rock wherever whenever (flexible)
- Apply before any date
- Full-time or Part-time commitment
- Preferably > 3 months (or fixed)
We build trust communities
From all around the world, our interest-driven social network UNBLND drops anonymous people into specific groups where they can chat and have meaningful experiences together.
We make the world a happier place
UNBLND is the earth’s most anonymous and inclusive social network where people can tailor their privacy to their own needs and be comfortable in their own way. Looks, background or gender are not important for having valuable friendships or genuine connections.
Now we are wondering...
What kinda person are you?!
We like everyone… or almost everyone. 🙃
But for this position, you’ll need to be …
- patient
- social
- service minded
- stress tolerant
- hands-on
Because you will have to …
- communicate with real users
- solve issues quickly
- identify issues (spam, harrassment)
- receive requests from users asking technical support or for solving problems
- log the interventions in UNBND’s ticketing system and follow up till closure
- draw dashboards allowing you to inform other departments about emerging field issues
- do suggestions to improve the customer support team processes
So, what do we expect from you?
- good, but fun writing and communication skills in English.
- hands-on experience with ticketing tools
- operate in a structured and disciplined way
- inform and provide feedback in a clear way
- organise your own work processes
- knowledge of other European languages (+)
- knowledge in IT (+)
You will be happy, because we offer:
- great (co-)working experience (Brussels); working from home is also an option
- an open and nice working atmosphere with international minded colleagues, striving altogether to achieve ambitious objectives
- permanent support from the internal team
- flexibility
- lots of good karma and maybe, someday, a trip into space 🪐
Together, we will …
be great
we will happiness worldwide
You are convinced! We knew it 😎